{"id":13091,"date":"2020-10-01T11:23:17","date_gmt":"2020-10-01T10:23:17","guid":{"rendered":"https:\/\/previsorageneral.com\/?page_id=13091"},"modified":"2025-03-20T16:42:02","modified_gmt":"2025-03-20T14:42:02","slug":"servei-defensa-del-client","status":"publish","type":"page","link":"https:\/\/www.previsorageneral.com\/ca\/servei-defensa-del-client\/","title":{"rendered":"Servei defensa del client"},"content":{"rendered":"[vc_section full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1601546682271{padding-top: 25% !important;padding-right: 9% !important;padding-bottom: 12% !important;padding-left: 9% !important;background-image: url(https:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/10\/preguntes-frequents-previsora-general.jpg?id=13077) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb wpex_bg_position=\u00bbcenter left\u00bb el_class=\u00bbbackgroundheaders\u00bb][vc_row content_placement=\u00bbmiddle\u00bb typography_style=\u00bbwhite\u00bb][vc_column width=\u00bb1\/4&#8243;][\/vc_column][vc_column width=\u00bb1\/2&#8243; el_class=\u00bbcolumnaheader\u00bb]<div class=\"vcex-spacing visible-phone\" style=\"height:250px\"><\/div>[vc_column_text el_class=\u00bbtitulocabecera blanc\u00bb] <p style=\"text-align: center;\"><span class=\"text-highlight\">TRANSPAR\u00c8NCIA<\/span><\/p> [\/vc_column_text]<div class=\"vcex-spacing visible-phone\" style=\"height:30px\"><\/div>[\/vc_column][vc_column visibility=\u00bbhidden-phone\u00bb width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1601546570672{margin-bottom: 0px !important;padding-top: 5% !important;padding-right: 4% !important;padding-bottom: 2% !important;padding-left: 4% !important;}\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00bbstretch_row_content\u00bb equal_height=\u00bbyes\u00bb remove_bottom_col_margin=\u00bbtrue\u00bb el_class=\u00bbfullsizetoggle\u00bb][vc_column el_class=\u00bbpaddingcolumnas\u00bb]<div class=\"vcex-spacing\" style=\"height:50px\"><\/div>[vc_column_text el_class=\u00bbtextcentermobile\u00bb] <h1>Servei defensa del client<\/h1> [\/vc_column_text]<div class=\"vcex-spacing\" style=\"height:50px\"><\/div>[vc_column_text color=\u00bb#009cb9&#8243; font_size=\u00bb16px\u00bb font_weight=\u00bbbold\u00bb]Quin \u00e9s l\u2019objectiu del Servei defensa del client?[\/vc_column_text][vc_toggle style=\u00bbtext_only\u00bb src=\u00bb\u00abhttps:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/09\/separador-conmutador.png\u00ab\u00bb alt=\u00bb\u00abSeparador\u00ab\u00bb width=\u00bb\u00ab100%\u00ab\u00bb height=\u00bb\u00abauto\u00ab\u00bb el_class=\u00bbconmutadorservicios\u00bb]Atendre i resoldre les queixes i\/o reclamacions que pugui presentar qualsevol associat a Previsora General Mutualitat de Previsi\u00f3 Social.[\/vc_toggle]<div class=\"vcex-spacing\" style=\"height:20px\"><\/div>[vc_column_text color=\u00bb#009cb9&#8243; font_size=\u00bb16px\u00bb font_weight=\u00bbbold\u00bb]Qui es pot dirigir al Servei defensa del client?[\/vc_column_text][vc_toggle style=\u00bbtext_only\u00bb src=\u00bb\u00abhttps:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/09\/separador-conmutador.png\u00ab\u00bb alt=\u00bb\u00abSeparador\u00ab\u00bb width=\u00bb\u00ab100%\u00ab\u00bb height=\u00bb\u00abauto\u00ab\u00bb el_class=\u00bbconmutadorservicios\u00bb]Totes les persones f\u00edsiques i jur\u00eddiques que ostentin la condici\u00f3 de prenedor, assegurat o beneficiari, aix\u00ed com tercers perjudicats o drethavents.[\/vc_toggle]<div class=\"vcex-spacing\" style=\"height:20px\"><\/div>[vc_column_text color=\u00bb#009cb9&#8243; font_size=\u00bb16px\u00bb font_weight=\u00bbbold\u00bb]On puc presentar la meva queixa o reclamaci\u00f3?[\/vc_column_text][vc_toggle style=\u00bbtext_only\u00bb src=\u00bb\u00abhttps:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/09\/separador-conmutador.png\u00ab\u00bb alt=\u00bb\u00abSeparador\u00ab\u00bb width=\u00bb\u00ab100%\u00ab\u00bb height=\u00bb\u00abauto\u00ab\u00bb el_class=\u00bbconmutadorservicios\u00bb]Posem a la teva disposici\u00f3 el seg\u00fcent n\u00famero de tel\u00e8fon: 933 041 600, on podr\u00e0s presentar la teva sol\u00b7licitud. El servei d\u2019atenci\u00f3 al client t\u2019atendr\u00e0 i\u00a0 t\u2019ajudar\u00e0 per qu\u00e8 puguis presentar un escrit de queixa o reclamaci\u00f3 personalment o mitjan\u00e7ant representaci\u00f3 degudament acreditada a la seg\u00fcent adre\u00e7a:<\/p> <p>Servei d\u2019atenci\u00f3 al client de Previsora General<br \/> C\/ Ausi\u00e0s Marc 117 \u2013 08013 Barcelona<br \/> <strong>sac@previsorageneral.com<\/strong><\/p> <p>Cal indicar al sobre i a l\u2019escrit: <strong>Queixa per al servei d\u2019atenci\u00f3 al client<\/strong>[\/vc_toggle]<div class=\"vcex-spacing\" style=\"height:20px\"><\/div>[vc_column_text color=\u00bb#009cb9&#8243; font_size=\u00bb16px\u00bb font_weight=\u00bbbold\u00bb]Quina informaci\u00f3 ha d\u2019incloure el meu escrit de queixa o reclamaci\u00f3?[\/vc_column_text][vc_toggle style=\u00bbtext_only\u00bb src=\u00bb\u00abhttps:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/09\/separador-conmutador.png\u00ab\u00bb alt=\u00bb\u00abSeparador\u00ab\u00bb width=\u00bb\u00ab100%\u00ab\u00bb height=\u00bb\u00abauto\u00ab\u00bb el_class=\u00bbconmutadorservicios\u00bb]\u00c9s imprescindible la presentaci\u00f3 d\u2019un escrit en el que es facin constar les seg\u00fcents dades:<\/p> <ul> <li>Identificaci\u00f3 del reclamant.<\/li> <li>Refer\u00e8ncia o identificaci\u00f3 de la p\u00f2lissa d\u2019asseguran\u00e7a i\/o sinistre.<\/li> <li>Causes que motiven la queixa o reclamaci\u00f3.<\/li> <li>Identificaci\u00f3 de la representaci\u00f3 comercial de Previsora General o el Departament\u00a0o la persona, si la queixa o reclamaci\u00f3 \u00e9s a causa de la seva actuaci\u00f3.<\/li> <li>Sol\u00b7licitud que es formula al Servei d\u2019Atenci\u00f3 al Client.<\/li> <li>Lloc, data i firma del reclamant.<\/li> <\/ul> [\/vc_toggle]<div class=\"vcex-spacing\" style=\"height:20px\"><\/div>[vc_column_text color=\u00bb#009cb9&#8243; font_size=\u00bb16px\u00bb font_weight=\u00bbbold\u00bb]Un cop remesa la meva reclamaci\u00f3, com es tramita?[\/vc_column_text][vc_toggle style=\u00bbtext_only\u00bb src=\u00bb\u00abhttps:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/09\/separador-conmutador.png\u00ab\u00bb alt=\u00bb\u00abSeparador\u00ab\u00bb width=\u00bb\u00ab100%\u00ab\u00bb height=\u00bb\u00abauto\u00ab\u00bb el_class=\u00bbconmutadorservicios\u00bb]El servei d\u2019atenci\u00f3 al client acusa recepci\u00f3 amb car\u00e0cter immediat i pot demanar tant al reclamant com als diferents departaments i serveis de Previsora General tots els antecedents necessaris per estudiar la queixa o reclamaci\u00f3 que, en qualsevol cas, s\u2019ha de resoldre en un termini m\u00e0xim de 60 dies comptats a partir de la data de realitzaci\u00f3 de la reclamaci\u00f3.<\/p> <p>La decisi\u00f3 final adoptada, que sempre \u00e9s vinculant per a l\u2019entitat, es notifica als interessats per correu certificat amb av\u00eds de rebuda, fax o correu electr\u00f2nic, segons cada cas, en el termini de 10 dies naturals comptats a partir de la data d\u2019emissi\u00f3 de la decisi\u00f3.[\/vc_toggle]<div class=\"vcex-spacing\" style=\"height:20px\"><\/div><div class=\"textcenter theme-button-wrap clr\"><a href=\"https:\/\/www.previsorageneral.com\/wp-content\/uploads\/2025\/03\/Reglamento-para-la-defensa-del-cliente_2025.pdf\" class=\"vcex-button theme-button align-center inline animate-on-hover\" target=\"_blank\" style=\"background:#009cb9;\" data-wpex-hover='{&quot;background&quot;:&quot;#3d3d3d&quot;}'><span class=\"theme-button-inner\">PDF REGLAMENT SERVEI DEFENSA DEL CLIENT<span class=\"vcex-icon-wrap theme-button-icon-right\"><span class=\"ticon ticon-fas eye\"><\/span><\/span><\/span><\/a><\/div> <div class=\"vcex-spacing\" style=\"height:20px\"><\/div><div class=\"vcex-spacing\" style=\"height:20px\"><\/div>[\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1601546682271{padding-top: 25% !important;padding-right: 9% !important;padding-bottom: 12% !important;padding-left: 9% !important;background-image: url(https:\/\/previsorageneral.com\/wp-content\/uploads\/2020\/10\/preguntes-frequents-previsora-general.jpg?id=13077) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb wpex_bg_position=\u00bbcenter left\u00bb el_class=\u00bbbackgroundheaders\u00bb][vc_row content_placement=\u00bbmiddle\u00bb typography_style=\u00bbwhite\u00bb][vc_column width=\u00bb1\/4&#8243;][\/vc_column][vc_column width=\u00bb1\/2&#8243; el_class=\u00bbcolumnaheader\u00bb][vc_column_text el_class=\u00bbtitulocabecera blanc\u00bb] TRANSPAR\u00c8NCIA [\/vc_column_text][\/vc_column][vc_column visibility=\u00bbhidden-phone\u00bb width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1601546570672{margin-bottom: 0px !important;padding-top: 5% !important;padding-right: 4% !important;padding-bottom:&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13091","page","type-page","status-publish","hentry","entry","no-media"],"_links":{"self":[{"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/pages\/13091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/comments?post=13091"}],"version-history":[{"count":11,"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/pages\/13091\/revisions"}],"predecessor-version":[{"id":29689,"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/pages\/13091\/revisions\/29689"}],"wp:attachment":[{"href":"https:\/\/www.previsorageneral.com\/ca\/wp-json\/wp\/v2\/media?parent=13091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}